Return Center

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Returns FAQ

Can I return an opened set? 

No. Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns, please email our team info@luxyhair.com. 

How do I exchange my order for a different set?

Our exchange process is quick and easy! If you'd like to exchange your set, please email our Customer Service team at info@luxyhair.com.  We'll be happy to walk you through our exchange process, and find a set that will suit you better. 

How do I return my order?

Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email. The Luxy Hair Support team is also here to help every step of the way. You can email us at info@luxyhair.com, if you ever have any questions. 

How soon will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Kindly note, most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days prior to contacting us. 

Do I have to pay for the shipping of my return?

Yes. As we ship out our orders with free shipping, we do ask our customers to pay for their shipping costs for any returns or exchanges. Thank you for your understanding with this. 

What is the return period? 

We are happy to accommodate a return or an exchange on unopened hair extensions within 60 days of purchase. 

Why are Luxy Hair extensions non-returnable if opened?

Human hair extensions are considered to be a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. 

Can I return my Volumizer Weft? 

Yes, your unopened Volumizer Weft can be returned within 60 days of purchase. To return a Volumizer Weft, please reach out to our Customer Service team at info@luxyhair.com for further instructions. 

Why can't I return my Luxy Hair accessory? 

All of our accessories (Carrier Case and Loop Hair Brush) are final sale. Thank you for your understanding. 

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